Terms & Conditions
Last Updated: July 27, 2026
Welcome to M.R. Tour & Travels. By using our website, submitting an enquiry, or booking any travel-related service through us, you agree to the following Terms & Conditions.
Please read these terms carefully before making any booking or payment.
1. Our Services
M.R. Tour & Travels provides travel-related services, including but not limited to:
Domestic and international tour packages
Air ticket booking
Railway ticket booking
Hotel and accommodation booking
Visa assistance
Passport assistance
Travel planning and related services
We act as a travel service provider and, where applicable, as an intermediary between customers and third-party service providers such as airlines, hotels, railways, tour operators, and visa service providers.
2. Booking and Confirmation
All bookings are subject to availability and confirmation by the relevant service provider.
Submitting an enquiry or booking request through our website does not automatically guarantee a confirmed reservation.
A booking will be considered confirmed only after:
Availability has been confirmed;
The required payment has been received; and
The relevant booking or confirmation document has been issued.
Prices and availability may change until the booking is fully confirmed.
3. Customer Information
Customers must provide accurate and complete information when making a booking.
This may include:
Full name
Date of birth
Passport details
Contact information
Travel dates
Passenger details
Visa-related information
Customers are responsible for checking all details before confirmation. M.R. Tour & Travels will not be responsible for losses, additional charges, cancellation, or other consequences caused by incorrect or incomplete information provided by the customer.
4. Travel Documents
Customers are responsible for ensuring that they have valid travel documents, including passports, visas, permits, identification documents, and any other documents required for their journey.
Visa approval, passport issuance, immigration clearance, or entry into any country is not guaranteed by M.R. Tour & Travels.
The final decision regarding visa issuance and entry into a country rests with the relevant government authority, embassy, consulate, immigration authority, or other competent authority.
5. Payments
Customers must make payments according to the payment terms communicated at the time of booking.
A booking may not be confirmed until the required payment has been received.
Any applicable service charges, taxes, government fees, airline charges, hotel charges, cancellation fees, or other third-party charges may be payable by the customer.
Customers should retain their payment receipts and booking confirmations for their records.
6. Cancellation and Refunds
Cancellation and refund policies depend on the rules and conditions of the relevant airline, railway service, hotel, tour operator, visa service provider, or other third-party service provider.
Some bookings may be:
Fully refundable;
Partially refundable;
Non-refundable; or
Subject to cancellation or administrative charges.
Any refund, where applicable, will be processed according to the applicable terms of the relevant service provider.
M.R. Tour & Travels is not responsible for delays in refunds caused by airlines, hotels, banks, payment providers, government authorities, or other third parties.
7. Changes to Bookings
Any request to change travel dates, passenger details, destinations, hotels, flights, or other booking information may be subject to availability and additional charges.
Changes are governed by the applicable terms and conditions of the relevant service provider.
8. Flight and Railway Services
Flight and railway schedules, fares, availability, baggage allowances, and operating conditions are determined by the respective airline or railway authority.
M.R. Tour & Travels is not responsible for delays, cancellations, schedule changes, route changes, missed connections, or other disruptions caused by airlines, railway authorities, weather conditions, government restrictions, technical issues, strikes, or other circumstances beyond our control.
Customers should verify their final travel schedule before departure.
9. Hotel Bookings
Hotel bookings are subject to availability and the terms of the respective hotel or accommodation provider.
Room availability, check-in and check-out times, hotel facilities, additional charges, deposits, and cancellation policies may vary between properties.
M.R. Tour & Travels is not responsible for changes to hotel services or facilities made by the hotel or accommodation provider.
10. Tour Packages
Tour packages may include transportation, accommodation, sightseeing, meals, guides, transfers, or other services as specifically stated in the booking or package description.
The exact inclusions and exclusions may vary between packages.
Customers should carefully review the itinerary and package details before confirming their booking.
The itinerary may be changed due to weather, local conditions, government restrictions, operational requirements, or other circumstances beyond our reasonable control.
11. Visa and Passport Assistance
M.R. Tour & Travels may provide assistance with visa and passport-related procedures.
We do not guarantee the approval or issuance of any visa or passport.
Visa decisions are made solely by the relevant embassy, consulate, immigration authority, or government department.
Visa fees, government fees, application fees, and service charges may be non-refundable, even if an application is rejected or withdrawn.
12. Third-Party Service Providers
Some services offered through M.R. Tour & Travels are provided by third parties.
These may include airlines, railways, hotels, tour operators, visa service providers, payment processors, and other travel partners.
Customers agree to comply with the terms, policies, and conditions of the relevant third-party service provider.
13. Force Majeure
M.R. Tour & Travels shall not be held responsible for failure or delay in providing services caused by circumstances beyond our reasonable control, including but not limited to:
Natural disasters
Severe weather
Pandemics or epidemics
War or civil unrest
Strikes
Government restrictions
Immigration restrictions
Flight or railway disruptions
Technical failures
Changes in laws or regulations
Other unforeseen circumstances
14. Website Information
We make reasonable efforts to ensure that the information published on our website is accurate and up to date.
However, prices, schedules, availability, itineraries, services, and other information may change without prior notice.
We reserve the right to correct errors, update information, or modify website content at any time.
15. Website Use
Customers agree not to:
Use the website for unlawful purposes;
Submit false or misleading information;
Attempt to gain unauthorized access to the website;
Interfere with the website’s operation or security;
Use the website to conduct fraudulent activities.
16. Limitation of Liability
To the extent permitted by applicable law, M.R. Tour & Travels shall not be responsible for losses, damages, delays, cancellations, or expenses arising from circumstances caused by third-party service providers or events beyond our reasonable control.
Our responsibility, where applicable, shall be limited to the services directly provided by us and subject to the terms agreed upon with the customer.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
17. Customer Responsibility
Customers are responsible for:
Providing correct information;
Checking booking confirmations;
Carrying valid travel documents;
Obtaining required visas and permits;
Following airline, railway, hotel, immigration, and government rules;
Arriving at airports, railway stations, and other departure points on time;
Following the terms and conditions applicable to their booking.
18. Privacy
The collection and use of customer personal information are governed by our Privacy Policy.
By using our services, you acknowledge that your information may be processed as necessary to arrange and provide the travel services you have requested.
19. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute arising in connection with our services shall be subject to the jurisdiction of the appropriate courts in India.
20. Changes to These Terms
M.R. Tour & Travels reserves the right to update or modify these Terms & Conditions from time to time.
Any changes will be published on this page with an updated “Last Updated” date.
21. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
M.R. Tour & Travels
Email: mrtourntravelskolkata@gmail.com
Phone: +91 7003228989
Telephone: 033 2526 7009
By using our website, submitting an enquiry, or booking any service through M.R. Tour & Travels, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.